Week 1: We sit down and map your dispatch flow. How do jobs come in? Who assigns them? What are the unwritten rules in your dispatcher's head? Where does it break? This is a working session, not a form.
Week 2: We build the rules. Crew skills, service zones, availability, priority tiers. Connect to your calendar and CRM so everything syncs.
Week 3: Supervised launch. The system generates assignments, but your dispatcher reviews every one before it goes out. This is where we tune it. Adjust zone boundaries, tweak the priority logic, handle the edge cases specific to your operation.
Week 4: Running for real. Routine assignments flow automatically. Your dispatcher monitors and handles exceptions. After the tuning period, most operations are overriding less than 5 percent of what the system suggests. Plumbing companies and landscaping crews that go through this process are fully self-sufficient by day 30.